Executive Customer Service - Export Division (Jakarta Utara)

Join PT GARAM TERANG TRANSPORTINDO, a leading name in manufacturing, transportation, and logistics, as an Executive Customer Service – Export Division in Jakarta Utara. This is your opportunity to thrive in a fast-paced, dynamic environment where your exceptional customer service skills will be put to the test. As part of our Export Division, you will be the face of our company, ensuring our clients receive the highest level of service and support.

At PT GARAM TERANG TRANSPORTINDO, we are committed to delivering exceptional results for our clients. Our Export Division is at the forefront of our operations, handling a wide range of export activities. You will be responsible for managing our clients' expectations, resolving any issues that may arise, and ensuring that our export processes run smoothly. With your strong communication skills and dedication to customer satisfaction, you will play a crucial role in our team.

In this role, you will use industry-standard tools such as Salesforce, SAP, and Microsoft Office Suite to manage client interactions and streamline our export processes. You will also have the opportunity to develop your skills and advance your career within a supportive and collaborative team environment.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain strong relationships with clients to ensure their satisfaction and loyalty.
• Handle client inquiries, complaints, and issues, providing prompt and effective resolutions.
• Coordinate with internal teams to ensure seamless export operations and timely delivery of goods.
• Monitor and analyze customer service metrics to identify areas for improvement and implement best practices.
• Stay up-to-date with industry trends and regulations to ensure compliance and provide valuable insights to the team.
• Use Salesforce and SAP to manage client data, track interactions, and streamline processes.
• Collaborate with the marketing team to develop and implement customer service strategies.
• Provide regular reports and updates to management on customer service performance and client satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, sales, or a related field, preferably in the manufacturing, transportation, or logistics industry.
• Proven track record of delivering exceptional customer service and achieving high client satisfaction scores.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce, SAP, and Microsoft Office Suite.
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to think creatively to resolve client issues.

🛠️ Keahlian

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